Shipping policy

Thank you for choosing ClusterJewels.com. This Shipping Policy outlines the terms and conditions related to the shipment of our products.

1. Processing Time

  • Orders are typically processed and shipped within 10 -15 business days after payment is received, excluding weekends and holidays.
  • Any delays in processing times will be communicated to you promptly.

2. Shipping Methods

  • We offer several shipping options, including standard and expedited shipping. The available options will be presented during the checkout process.
  • Shipping costs are calculated based on the weight of your order and the shipping method selected.

3. Shipping Destinations

  • We currently ship to [insert the list of countries or regions you ship to].
  • For international orders, please note that additional customs duties, taxes, and fees may apply. Customers are responsible for any such additional charges.

4. Tracking Information

  • Once your order has been shipped, you will receive an email with tracking information.
  • It is your responsibility to track the shipment and be available to receive the package.

5. Shipping Delays

  • While we make every effort to deliver orders promptly, please be aware that external factors such as weather conditions, customs clearance, and carrier delays may impact delivery times.
  • We are not responsible for any delays beyond our control.

6. Lost or Stolen Packages

  • We are not responsible for packages that are lost or stolen after they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure.

7. Address Changes

  • Please double-check your shipping address before completing your order. We are not responsible for packages shipped to an incorrect address provided by the customer.

8. Returns Due to Non-Delivery

  • If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed, etc.), the customer is responsible for any additional shipping fees for reshipment.

9. Contact Information

  • If you have any questions or concerns about our Shipping Policy, please contact us at +91 9512693526 & Clusterjewels02@gmail.com.